So, what should we do when our Norton antivirus displays an error after an upgrade. How can we fix such a computer problem? Let us look into it.
It is a prevalent problem, so you can bookmark this blog for future reference.
There are instances such as when upgrading your Windows operating system from 7 to 10 that you receive the following message daily such as: “Norton Security Scan cannot launch because %CCROOT% failed in initialization.” However, some users have complained that despite this message’s existence, the Norton antivirus seems to be working fine in their systems. However, some users complain that Norton’s regular notifications have been stopped after the upgrade, which is worrisome. A user has even complained that even after following Norton’s Technical Support Team’s advice and installing and reinstalling the Norton antivirus at least three times, his problem is static.
If you have also encountered this problem, it is imperative to understand that the problem does not have anything to do with an upgrade to Windows 10. It’s a misconception. Let us understand the root cause of the problem.
You can research this problem on Norton Support Community Forum. Our research has shown that the root of the problem might lie in the operation-conflict generated between the Norton Security iteration you may have activated in your system and the version you may also have activated long before, courtesy of the Comcast platform. Comcast platform proposes a truncated iteration of the Norton Antivirus.
Procedure to Solve the Problem
First and foremost, a user can start by uninstalling both Norton antiviruses. You can utilize something called a “Removal Tool” for your system. Now, to activate the “Removal Tool,” it is imperative that you pay a visit to the following Uniform Resource Locator address: support.norton.com/sp/en/us/home/current/solutions/v60392881.
After the first step, proceed to reinstall the Norton Antivirus software, and always refrain from activating Comcast’s program. Some users may suggest that they have full trust on Norton’s Comcast version as it works fine in their system; however, since the antivirus is a truncated version of the original antivirus, the original version must always be preferred because of its reliability, comprehensiveness, and features.
After installation, kindly proceed to restart your system.
After the reboot, it is expected that the problem must disappear from the system. If it doesn’t, kindly waste no time, and contact the Technical Support team of Norton.
If it solves your problems, you should make sure that you are only using a solitary and reliable antivirus source in the forthcoming future. Using two antiviruses can sometimes create unnecessary conflict. Kindly refrain from doing that.
However, you can use anti-malware software such as Malwarebytes (log on to malwarebytes.com) alongside Norton antivirus since the two cybersecurity defenses run on different protocols. If they are working in different protocols, then there is less chance of a conflict, and therefore, no problems.
Some cyber experts also recommend that a user should always run a manual scan with an anti-malware program alongside a standard antivirus program to ensure that there is no presence of any malicious program. If a user follows this procedure, then it is enough to ensure standard cybersecurity for day-to-day activities.
Conclusion
Even after trying everything and following all the repair procedures, you are still stuck with the same problem; then you might have encountered a bigger problem, such as Trojan, which can also turn off your antivirus system. However, you can try to contact the technical support team of Comcast as the root cause of the problem might be associated with their own product rather than conventional Norton product.
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